Success Stories

Doctor Establishes Paperless Practice Workflow with RAPID Complete Chiropractic Software

When he opened his Florida Chiropractic and Rehabilitation Clinic in Sarasota in late 2006, Dr. Jared Winters took the position that he “…wanted to do things right from the start.” That included dispensing with handwritten/typed notes and reports in favor of an automated system for clinical notes and reports that was integrated with front office software for business functions such as automated patient scheduling, registration, billing and collections.

Dr. Winters holds an undergraduate degree in molecular biology from the University of Winnipeg and a D.C. degree from Northwestern Health Sciences University. When he opened his new practice, he had already been seeing patients for several years, primarily as an independent physician focusing on musculo-skeletal treatment in association with an Orlando practice.

His current Sarasota clinic is comprised of six treatment rooms, a physical therapy center and a front office/reception area. Dr. Winters is the sole professional in the office and is supported by an office staff of two as well as two chiropractic assistants who are also trained in massage therapy. Current patient volume averages about 140 visits in a 4 ˝ day work week.

Kicking the Paper Habit
After considering several alternatives, Dr. Winters selected RAPID Complete, a total chiropractic office solution that eliminates paper-based processes, streamlining both clinical and business office workflow and introducing major efficiencies and reducing costs.

“I wanted a solution that would support our activities from the moment a patient arrived until the claim was submitted and collection was complete,” Dr. Winters says. “When I investigated RAPID Complete I was pretty sure I’d found what I was looking for.”

With RAPID Complete clinical notes and documentation software and business management software are integrated to provide a seamless data flow between the treatment area and the billing, collection and various associated business operations.

Further, the convenience of the tablet computers provide portability, allowing the software to travel to wherever it is needed with whomever is currently using it. It is networked wirelessly with the front office server to create a paperless workflow process, including electronic billing and the related documentation.

Walk-through
Because it is an end-to-end solution, RAPID Complete starts saving front-office staff time and labor the minute a patient walks in the door, Dr. Winters says. Instead of filling out the patient information herself, the receptionist hands the patient a tablet computer with his/her file open. The patient adds personal information, coverage information, reasons for the visit, pain levels and so on – all through an electronic form on the interactive tablet computer screen.

The patient is then escorted to the examination room, where the doctor performs his assessment on the tablet computer, recording his notes using a combination of automated on-screen helpers – diagrams and checklists – each with associated text. On-screen hand scribing is available to add detail and observations, and these notes also become part of the patient file.

Next, an assistant delivers any passive care required, after which the doctor treats the patient himself and concludes the visit. The file is immediately available to the business office manager, who reviews it, collects the co-payment, submits the claim (electronically, in most cases), and schedules the patient’s next appointment.

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